COMPANY NAME :
J.G. PROFESSIONAL TOOLS, S.L. (www.todotaladros.com)VAT: ES B70221411C/ Parroquia de Lubre, Nave C10Pol. Ind. de Bergondo15165 Bergondo, La Coruña,España (Spain)
These Sales Conditions are strictly applied to the obtaining by the client of the products and services offered by J.G. PROFESSIONAL TOOLS, S.L. on its website www.todotaladros.com.
They will govern the commercial relationship between both parts when the means for carrying it out is in whole or in part by electronic means.
J.G. PROFESSIONAL TOOLS, S.L. is dedicated to selling exclusively online. The products offered on the website will be sent only to countries of the European Union. No shipments will be made outside the mentioned delivery area.
Only home deliveries are performed. The address that appears on the website is the registered office of the company, there is no physical office for sale to the public.
For the purposes of these Sales Conditions and for any communication that is necessary between both parts, the data provided by the Client and those published by J.G. PROFESSIONAL TOOLS, S.L. on its website www.todotaladros.com will be taken into account. Both parts expressly accept the use of email as a valid means for sending any communication related to the use of the website.
For the purpose of being able to make any query regarding the acquisition procedures, the email firstname.lastname@example.org is provided.
To purchase products from this website, it's necessary to have registered as a customer through the form established for this purpose on the page itself. Products will be added to the "Basket", and at any time the customer will be able to consult its content and on the same screen the procedure for acquiring the products and services offered will be detailed step by step (in addition to the selected products, address delivery, shipping option and payment method).
Once you have decided on the purchase and reviewed the summary of your order, you can finalize it. In the purchase process, the possibility of consulting Sales Conditions is given, once they have been accepted (it will be an essential, decisive and essential requirement for the formalization of the purchase and it will be considered that the entire clause published at the time of placing the order on the website is expressly accepted, fully and without reservation) and given the "Ok" at the end of the purchase, the process will have been completed. The next screen will show the summary of the order and confirmation.
Once the purchase is made J.G. PROFESSIONAL TOOLS, S.L. will send to the customer a receipt of the order placed by email.
Products and orders :
J.G. PROFESSIONAL TOOLS, S.L. reserves the right to decide at any time, the products and services that are contained and offered to the client through its website. They may unilaterally modify the commercial offer presented (modifications on products, prices, promotions and other commercial and service conditions) at any time and without prior notice.
The products offered on the website, along with their characteristics and price, will appear on the screen. The prices published on the website www.todotaladros.com are in Euros and are valid except for typographical mistakes, they also include VAT and shipping costs. In this sense, we make every effort to offer the information contained on the website truthfully and without typographical mistakes. In the event that at any time an mistake of this type occurs, beyond the control of www.todotaladros.com at all times, it will be corrected immediately. If there is a typographical mistake in any of the prices shown and a customer has made the purchase decision based on said mistake, they will have the right to cancel their purchase at no cost.
The illustrative photographs of the products are merely indicative and do not form part of the contract. The images that appear published on the website inform about the products that are for sale, for guidance purposes, and there may be variations, although minimal, in the characteristics of the same.
Orders can be made through the website in the way described in the previous section or via the email email@example.com, in special cases.
In the event that the product is not available after the purchase has been made, J.G. PROFESSIONAL TOOLS, S.L. will inform the customer of such end by email or by phone. Since J.G. PROFESSIONAL TOOLS, S.L. wants the total satisfaction of theirs customers and taking into account that it will be an exceptional situation, a personalized treatment will be given to that request via email or by telephone in order to find a satisfactory solution for both parts.
In the event that the contracted product or service does not appear, or its price, published on the website, the product and the price will be negotiated between the client and J.G. PROFESSIONAL TOOLS, S.L., serving as evidence the communications between both parts.
The promotions will be indicated on each product and in specific sections (clearance, special offers, etc.) unless otherwise indicated, they will be valid as long as they are displayed on the screen and within the limit of available stocks.
Price and payment :
The prices of the products offered at www.todotaladros.com will be those published at every moment. They are VAT included applicable on the day of the order, any change in this tax will be automatically applied to the prices of products and services. The tax will be detailed on the invoice.
In case of payment by transfer, it must be effective within a week. In case of not receiving the deposit in our account within said period, the order will be cancelled.
J.G. PROFESSIONAL TOOLS, S.L. reserves the right to modify the prices at any moment. The products will be invoiced at the price at the time the order is placed, regardless of when the delivery is made, except for obvious typographical mistakes.
J.G. PROFESSIONAL TOOLS, S.L. since the beginning of its activity, and in accordance with the legislation in force, it has renounced having or knowing any financial data of its clients.
In order to minimize the risks of electronic transactions and being aware of the concern that online shopping still entails for many people, we use secure payment gateways hosted outside our domain.
All payment operations are carried out directly with the financial entities that own the payment gateways, Caixabank and PayPal. In this way, no one outside these entities can have access to the data of our clients' cards.
The payment process is encrypted using the highest security standards used by these entities, and for this reason no one can have access to the data sent by our customers over the Internet.
In addition to payment by Credit Card and PayPal, we also have the option of paying by Bank Transfer and Pay in installments by credit card with Alma.
Transport and shipment :
All our shipments are made through transport agencies of recognized prestige and the State Post and Telegraph Society (with insurance for 100% of the value of the order). It will be the customer who selects the shipping option in the purchase process.
Formalized purchases until 11:00 a.m, they will be shipped the same day (order realized for immediate payment). If they are made later, they are sent the next business day and from there they will be received by the client within 2-4 days.
J.G. PROFESSIONAL TOOLS, S.L. is not responsible for the costs that, due to customs processing or payment of taxes, the buyer may incur.
In any case, the delivery conditions are subject to the working hours of the transport agency and holidays. J.G. PROFESSIONAL TOOLS, S.L. will not be responsible for delays attributable to the transport agency or the customer.
The products will be sent to the shipping address that the customer has indicated at the time of placing the order, this address may be different from the one that the customer has provided as the billing address.
In order to optimize the delivery process, the address provided by the customer must be an address to which delivery can be made within normal business hours.
If at the time of delivery of the product to the indicated address, the customer is absent, the carrier will leave a notice indicating how to proceed to arrange a new delivery.
It's recommended to check that the shipping address is correct (door number, postal code, etc.) since J.G. PROFESSIONAL TOOLS, S.L. will not be responsible for the damages caused in the delivery when the address entered by the client does not fit the place of delivery demanded by the same.
Each delivery is considered made from the moment in which the transport company makes the product available to the customer, which is materialized through the control system used by the transport company.
It's up to the recipient to check the shipments upon arrival, express observations and present all the claims that he deems justified, he can even reject the package, if the latter is likely to have been opened or if it shows clear signs of damage.
If the products delivered do not conform in nature or quantity with respect to those indicated in the "Order Confirmation" email, the customer may exercise the right of withdrawal at the time of product delivery. The return costs in case of mistake in the order will be in charge of J.G. PROFESSIONAL TOOLS, S.L.
In case of delay, breakage or receipt of an incomplete order, the customer may contact J.G. PROFESSIONAL TOOLS, S.L.
Returns, cancellations and order’s incidents :
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased within 14 days from when you or a third party indicated by you, other than the carrier, acquires physical possession of the item.
You will not have to provide any explanation, any item purchased on the TodoTaladros website returned in perfect condition will be accepted as long as it's received :
- in its original packaging
- without any use
- that it comes accompanied by all its accessories and manuals
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, through the email firstname.lastname@example.org). You can use the model withdrawal form below, although its use is not mandatory.
Before making the return, at the time you notify us of your lack of conformity, we will indicate the way in which you can return the order. Prior communication is essential and we will not be able to accept postage due returns that have been made by means of transport other than the one indicated by us (in this case you will be responsible for the return costs and we will not be able to assume the risk of the return package ). If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, J.G. PROFESSIONAL TOOLS, S.L. will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount of the withdrawn purchase.
You must return the produtcs to us without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the deadline has expired.
TodoTaladros is committed to reimbursement. without undue delay and in any case within 14 days from the date of receipt of the returned products. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In no case will you incur almost any expenses as a result of the reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.
Returns of personalized products and services, of items sold as opportunities and in general of products ordered directly from the manufacturer cannot be made, unless the product is defective.
If the product arrives in poor condition due to transport, the Customer must indicate this on the carrier's delivery note and call within 24 hours of receipt J.G. PROFESSIONAL TOOLS, S.L., to make the proper claim. After said period without receiving such communication, J.G. PROFESSIONAL TOOLS, S.L. will not be held responsible for any claim for this reason.
Regarding cancellations, if the cancellation of the order arrives before the shipment of merchandise, the Client will not have any expenses, except in the case of personalized orders. In the event of a cancellation after the order has been shipped, the Customer will be responsible for the shipping costs, as well as the costs of returning this same order.
As indicated above, in the case of payment by transfer, it must be effective within one week. In case of not receiving the deposit in our account within said period, the order will be cancelled.
Likewise, J.G. PROFESSIONAL TOOLS, S.L. reserves the right to cancel any order placed through its website if it considers that it could be a fraudulent action, making the full refund of the amount contributed by the Client.
Withdrawal form template
To the attention of J.G. PROFESSIONAL TOOLS, S.L.
C/ Parroquia de Lubre, Nave C10 Pol. Ind. de Bergondo 15165 Bergondo, La Coruña, España (Spain)
– I hereby inform you that I withdraw from my contract for the sale of the following product
– Order received on date
– Consumer and user names
– Consumer and user address
– Consumer and user signature (only if this form is presented on paper)
To comply with the withdrawal period, it's sufficient that the communication regarding the exercise by you of this right is sent before the expiration of the corresponding period (14 days).
All the tools commercialized by J.G. PROFESSIONAL TOOLS, S.L., have the legal guarantee offered by the manufacturer, protected by current regulations. It will be the same for THREE YEARS from delivery, except in those that, due to characteristics or special campaigns, said guarantee is greater. Unless proven otherwise, the delivery or supply is understood to be made on the day that appears on the invoice or purchase ticket, or on the corresponding delivery note if this is later. This rule is applicable to cases in which the client is the final consumer.
The regulation of the sale of merchandise between companies to integrate them into their production process, is not governed by the regulations that protect the consumer, due to its status as a merchant, the guarantee term of the products in that case will be given by the commercial guarantee that offer each provider.
The possibilities of extended guarantees of some products are published on the website as mere links to specific brands in order to inform the Client and facilitate their processing. J.G PROFESSIONAL TOOLS, S.L. does not intervene in any case in the possible contracts that may arise outside of its website, for which reason it remains free of any obligation or responsibility in this regard.
As previously mentioned, for any query or incident related to your purchase, you can contact J.G. PROFESSIONAL TOOLS, S.L.
Applicable legislation and jurisdiction :
These Sales Conditions will be interpreted and governed in accordance with Spanish legislation, which will be applicable in matters not provided in this contract in terms of interpretation, validity and execution.
Regarding any discrepancy or divergence that may arise regarding the fulfillment or interpretation of the relationship between the parties, they are submitted to the Courts and Tribunals of A Coruña, except for cases of application of consumer and user protection regulations.