Formalized orders (order realized and paid), until 11:00 a.m, will be shipped the same day. If they are made later, they are sent the next business day and from there they will be received by the customer within 2-4 business days.
J.G. PROFESSIONAL TOOLS, S.L. is not responsible for the costs that, due to customs processing or payment of taxes, the buyer may incur.
In any case, the distribution conditions are subject to the working hours of the transport agency and holidays. J.G. PROFESSIONAL TOOLS, S.L. will not be responsible for delays attributable to the transport agency or the customer.
The products will be sent to the shipping address that the customer has indicated at the time of placing the order, this address may be different from the one that the customer has provided as the billing address.
In order to optimize the delivery process, the address provided by the customer must be an address to which delivery can be made within normal business hours.
If the customer is absent at the moment of the product’s delivery at the indicated address, the carrier will leave a notice indicating how to proceed to arrange a new intent of delivery.
It's recommended to check if the shipping address is correct (door number, postal code, etc.) because J.G. PROFESSIONAL TOOLS, S.L. will not be responsible for the damages caused in the delivery when the address introduced by the customer does not coincide with the delivery place demanded by the customer.
Each delivery is considered to have been effected from the moment the transport agency places the product at the disposal of the customer, which is materialized through the control system used by the transport agency.
It's up to the recipient to check the shipments upon arrival, express observations and present all the claims that he deems justified, he can even reject the package, if the latter is likely to have been opened or if it shows clear signs of damage.
In case of delay, breakage or receipt of an incomplete order, the customer may contact J.G. PROFESSIONAL TOOLS, S.L.
All our shipments are made through transport agenciies of recognized prestige and the State Post and Telegraph Society (with insurance for 100% of the value of the order).
Shipments made to Europe, unless expressly requested by the buyer, will be made with the DPD transport agency.
You can track through the following link : https://tracking.dpd.de/status/en_DE/parcel/
Returns and incidents policy
Our policy, in compliance with current regulations, is to grant you the right to return any item purchased within 14 days from when you or a third party indicated by you, other than the carrier, acquires physical possession of the item.
You will not have to provide any explanation, any item purchased on the TodoTaladros website returned in perfect condition will be accepted as long as it's received :
- in its original packaging
- without any use
- that it comes accompanied by all its accessories and manuals
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, through the email email@example.com). You can use the model withdrawal form below, although its use is not mandatory.
Before making the return, at the time you notify us of your lack of conformity, we will indicate the way in which you can return the order. Prior communication is essential and we will not be able to accept postage due returns that have been made by means of transport other than the one indicated by us (in this case you will be responsible for the return costs and we will not be able to assume the risk of the return package ). If the cause of the return was that the returned item is defective or does not correspond to what was requested in the order, J.G. PROFESSIONAL TOOLS, S.L. will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount of the withdrawn purchase.
You must return the products to us without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the products before the deadline has expired.
TodoTaladros is committed to reimbursement. without undue delay and in any case within 14 days from the date of receipt of the returned products. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In no case will you incur almost any expenses as a result of the reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the products, or until you have provided proof of return of the products, whichever condition is met first.
Returns of personalized products and services, of items sold as opportunities and in general of products ordered directly from the manufacturer cannot be made, unless the product is defective.
If the product arrives in poor condition due to transport, the Customer must indicate this on the carrier's delivery note and call within 24 hours of receipt J.G. PROFESSIONAL TOOLS, S.L., to make the proper claim. After said period without receiving such communication, J.G. PROFESSIONAL TOOLS, S.L. will not be held responsible for any claim for this reason.
Withdrawal form template
To the attention of J.G. PROFESSIONAL TOOLS, S.L.
C/ Parroquia de Rois, Nave B30-02 Pol. Ind. de Bergondo 15165 Bergondo, La Coruña, España (Spain)
– I hereby inform you that I withdraw from my contract for the sale of the following product
– Order received on date
– Consumer and user names
– Consumer and user address
– Consumer and user signature (only if this form is presented on paper)
To comply with the withdrawal period, it's sufficient that the communication regarding the exercise by you of this right is sent before the expiration of the corresponding period (14 days).